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DevOps, Platform Strategy and Transformation

Eylül 8, 2025 • technewsworld.com

The software development lifecycle reminds me of the proverb of the three blind people confronting an elephant. One grabs the trunk and says it’s a snake, another touches a tusk and says it’s a spear, while the third feels its side and calls it a wall. The moral of the proverb is that perception has…

Cybersecurity 2020: A Perilous Landscape

Eylül 8, 2025 • technewsworld.com

Cybersecurity is a very serious issue for 2020 — and the risks stretch far beyond the alarming spike in ransomware. In addition to the daily concerns of malware, stolen data, and the cost of recovering from a business network intrusion, there is the very real danger of nefarious actors using cyberattacks to influence or directly…

Contact Tracing Phone Apps: Health vs. Privacy

Eylül 8, 2025 • technewsworld.com

Google, Apple and the Massachusetts Institute of Technology last week made headlines with announcements of contact tracing mobile apps in the wings. Their purpose is to identify contacts of people who test positive for COVID-19 so appropriate actions can be taken to stem its spread. However, a Cambridge University professor threw some cold water on…

Cultural CRM-ization

Eylül 8, 2025 • technewsworld.com

You can reduce the story of CRM to a lot of things, especially its many component parts. Social networking, cloud computing and analytics are mentioned often. We don’t need an exhaustive list, but if we stop there I think we miss a lot. To me CRM isn’t about the parts, although like most people following…

Website Development Contracts, Part 1: How to Avoid Major Disasters

Eylül 8, 2025 • technewsworld.com

This is Part 1 of a new series providing advice about website development contracts for businesses engaged in e-commerce. When entering into website development contracts, the more you know the more likely you will be able to avoid contract disasters that could prevent your website from launching on time or working properly. There are many…

More Autonomous Cloud From Oracle

Eylül 8, 2025 • technewsworld.com

Moving to the cloud was never going to be seamless or sudden. There was simply too much at stake for most companies to make a big switch. With the exception of many cloud native companies like Salesforce and NetSuite, most customers and vendors have had to find ways to transition from on-premise to cloud over…

CRM is Failing: It’s Time to Transition to CXM

Eylül 8, 2025 • technewsworld.com

CRM and CEM/CXM are essential tools for maintaining business flow with customers. Although similar, they have distinct differences. To choose the right one, organizations need to go beyond the alphabet soup of these hi-tech business applications. Customer relationship management (CRM) software tracks interactions with sales prospects and customers. CRM systems can provide many benefits, but…

SugarCRM Adds AI to Sweeten the Customer Experience Pot

Eylül 8, 2025 • technewsworld.com

SugarCRM last month announced its acquisition of Node Inc., an artificial intelligence (AI) platform that leverages customer relationship management data and vast external sources. This marks the fourth acquisition by SugarCRM since the company’s investment by Menlo Park-based Accel-KKR in August 2018. The three previous acquisitions of Collabspot, Salesfusion, and Corvana are part of SugarCRM’s…

I Might Differ

Eylül 8, 2025 • technewsworld.com

Last week my good friends Brent Leary and Paul Greenberg opened up their online show, CRM Playaz, to an executive roundtable discussion with some of the movers and shakers in our CRM world. On hand to discuss the future of CRM were: Suresh Vittal, VP Experience Cloud Platform and Products, Adobe; Alysa Taylor, CVP Business…

Etiket: CRM