Etiket: CRM

Part 1 of this three-part series looks at a real-world case of IT transformation breakdown and explores the causes for the failure. There are 10 basic principles that can have a substantial influence on the successful implementation of a large IT transformation program. These recommendations, or “10 Commandments,” will help direct energies toward the most…

Part 1 of this three-part series looks at a real-world case of IT transformation breakdown and explores the causes for the failure. Part 2 explores the first five “commandments” for successful management of a transformation program. Those guiding a major IT transformation will find their jobs easier — and be rewarded with better results —…